HAMILTON BAILEY

New VAT rules came into place 1st January 2010 throughout the EU bringing with it massive implications and added costs which as unrecoverable. The strategic review balanced the wage arbitrage benefits of the Indian delivered services against bringing back in-house key value-add customer facing services. Reinvestment and a new shared services centre destined to be fully operational during March 2010 will save an estimated €170m, over four years, of VAT charges. This model looks set to become a industry standard.